FAQ & Return Policy

SHIPPING TIME

All in-stock items will be shipped 2-4 business days from your order date. This excludes holidays and weekends.

RETURN POLICY

All sales on SALE/CLEARANCE/SWIM (this is due to sanitary purposes) /UNDERGARMENTS (boxers/socks) items are FINAL and not returnable or exchangeable.

All unworn/unaltered merchandise (that is not listed as a final sale item) may be exchanged or returned for an in store credit within 14 days from date of PURCHASE. In store credits never expire!

All merchandise must be returned unworn, unwashed, and in original condition with tags attached. Items returned with deodorant, perfume/odors, animal hair, or similar product stains will be shipped back to you.  You are responsible for the shipping and handling of the returned item.  Original and return shipping fees are non-refundable.

Matter of Fact LLC is not responsible for items damaged or lost in transit. Please make sure the information you put in as your shipping information is accurate and up to date. Failure to due so may result in delays in shipping and arrival to you. Customer is responsible for all reshipping fees that accrues due to customer error. No refund or free replacement on deliveries sent to incorrect addresses provided by purchaser. If the tracking information is showing up on USPS.com as delivered, we are unable to refund or replace. 

 

Steps to return:

Contact us via email at Matt@shopmatteroffact.com and we will email you your return request form. Print, fill out and include form and ship to the address given on the return request form. We recommend you note your tracking number. Once we have received your item, we will email you with your merchandise online credit code.

*If you have received a damaged product or the wrong product please email us (within 3 days of package acceptance) so we can resolve any issues as soon as possible at ashecouture@yahoo.com.